Returns & Exchanges

At Buy Kiwi, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all eligible items. All returned products must be in their original, unused condition with all packaging and tags intact.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging and include a printed copy of your return authorization form inside the box.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.